Aged Care Communication: The Digital Transformation

In the ever-evolving landscape of aged care in Australia, effective communication has become paramount. Families entrust their loved ones to Aged Care Homes with the expectation that they will be well-informed about their condition and well-being. What Jeannie-Marie Noyce discovered whilst she had her mother, Robyn, in care is that Registered Nurses are so overworked and busy that traditional methods of communication often fall short, leading to misunderstandings, inefficiencies, and increased stress for both staff and family members.

One solution making waves in the aged care sector is the adoption of innovative communication tools like the Brenna app. Brenna is revolutionising the way information is shared, resulting in a more seamless and empathetic experience for all involved.

Brenna is a purpose-built app designed for aged care facilities that allows staff to provide updates on residents' health and well-being via a web link, that gets delivered straight to the app for family members.

Enabling all family members who are signed up for Brenna to receive the update simultaneously. The simplicity of the app ensures that family members receive clear and concise updates, eliminating the need for lengthy phone calls that only reach one family member.

Aged care staff can now communicate important information to families efficiently, while family members receive these updates promptly. The colour-coded priority system in Brenna provides an indication of the update's urgency, giving family members peace of mind and reducing unnecessary stress.

This innovative approach not only bridges the communication gap but also enhances the quality of care provided. Staff can focus more on direct care, while family members have continuous access to vital information about their loved ones. It's a win-win situation that is transforming the aged care experience.

Do your RN's suffer from call reluctance? Are they experiencing wasted time through misunderstandings and miscommunications with family members? Click the link below to learn how you could get back 30% more of your RNs time with help from Brenna. Or contact