For providers · Residential aged care
Give your nurses more time for care. Keep families informed.
Brenna makes family communication easier, more consistent and better documented, giving care teams valuable time back while strengthening family trust and clinical governance.
Measurable impact
- 30 minutes
- Average time saved per nurse, per shift
- 385,000+
- Individual family updates delivered
- 21 days
- From onboarding to go-live
The real challenges
Great care is happening. Keeping families informed shouldn't be so hard.
Family communication takes valuable nursing time, creates pressure on care teams and can lead to misunderstandings, complaints and gaps in documentation.
1. Repeated calls and follow-up
Nurses spend valuable time making calls, leaving voicemails and chasing responses.
“Duplication and time is the main issue, when families aren't available, it becomes an additional task.”
2. Complex family dynamics
Keeping everyone informed can be challenging and sometimes leads to upset or conflict.
“Daughter got upset because we only told the son.”
3. Language barriers
Differences in language and communication styles can cause misunderstandings and undermine family confidence.
“Accents significantly affect how communication is perceived.”
4. Incomplete communication records
Phone conversations aren't always documented consistently, making it hard to show what was communicated, when and to whom.
“Sometimes staff forget to document or don't have time at end of shift.”
5. Complaints and escalation
Communication gaps can quickly become complaints, drawing clinical leaders and managers into lengthy follow-up and resolution.
“Most serious complaints came down to miscommunication.”
6. Families mainly hearing when something goes wrong
Families often receive calls about incidents or changes in condition, and hear less about the positive care and everyday moments happening in the home.
“Families immediately assumed something was wrong.”
There is an easier way.
Brenna makes it easier to keep families informed, support care teams and maintain clear communication records, giving everyone greater confidence.
Why providers choose Brenna
More time for care. Better communication. Stronger governance.
Brenna makes it easier for care teams to keep families informed, reduces the time spent on repeated calls and follow-up, and provides clear, reliable evidence of communication. All while giving nurses more time for what matters most: caring for residents.
- More time for careReduce repeated calls, missed connections and duplicate documentation.
- Greater confidence for familiesKeep the right family members informed with timely updates about health, care and everyday moments.
- Stronger clinical governanceKnow what was communicated, when, to whom and whether it was read.
- More confident care teamsGuided updates help staff communicate clearly and consistently.
Forms & e-Signing
Take the headache out of forms and consents.
Less chasing, with completed and signed forms and a fully documented audit trail. Your nurses will thank you for this huge improvement to gathering consents.
Clinical governance & compliance
When the Commission asks for evidence, you will be ready.
During audits and re-registration, the Aged Care Quality and Safety Commission examines how providers communicate with residents and their representatives, obtain and document consent, and involve people in decisions about their care.
Brenna makes that evidence easy to find, review and demonstrate, supporting clinical governance and the Strengthened Aged Care Quality Standards.
- Complete audit trailKnow what was communicated, when, to whom and whether it was read.
- The right people informedKeep authorised family members informed, with clear records of who received and read each update.
- Supports the Strengthened StandardsClear, auditable evidence of family communication to support compliance, audits and re-registration.
- Signed consents, securely storedCompleted forms, electronic signatures and a full audit trail, all in one place.
Discover the benefits
Discover what Brenna can do for your organisation.
Select your role to explore the benefits most relevant to you.
Executive / CEO
Make better use of your most valuable resource: your people.
With nursing shortages and increasing demands on care teams, every minute matters. Brenna gives valuable time back to care, strengthens family confidence and helps protect your organisation's reputation.
- Workforce efficiencyMake better use of your existing nursing workforce, returning valuable time to resident care.
- Family satisfaction and reputationBuild stronger relationships and reduce communication-related complaints.
- Governance and riskGreater oversight, clearer records and stronger evidence for audits and re-registration.
- Measurable return on investmentSee the financial value of nursing time returned to care across your organisation.
The Simplest Rollout You'll Ever Do
21 days to calmer, more connected families
- 1Welcome SessionAnswer a short questionnaire: we set up everything else.
- 2Connect & ConfirmSystems link automatically via integration: you confirm role mapping.
- 3Family CommsEvery letter and brochure, written and provided by us and sent by you.
- 4Staff TrainingOnline, self-paced modules, built for each role.
- 5Go Live!Timely, clear updates start flowing to families.
“It's comforting to be kept informed of our Mum's daily life.”
“As a busy nurse this makes my workload a lot easier.”
One Clear Update. Everyone Informed. Auditable Records.
Ready to see Brenna in action?
Join the aged care providers already transforming family communication.
See how Brenna can save your care teams time, strengthen clinical governance and keep families informed.